Weekly Entrepreneur Minutes
Episode 43. Practice Like You Play
Although most sports adages are cliché, one matters: practice like you play. Your team will fall back to its level of preparation in a crisis, so always prepare. Situations of minor failures are teaching opportunities to develop best practices before the real pressure is on. The best companies seek opportunities to stress test their systems so they can master foundational skills until they become second nature.
Episode 42. Thinking Exponentially
Entrepreneurs and their investors often think and plan in linear terms for trends that grow exponentially. Exponential trends trick the human mind’s normal ways of judging reality and making predictions, as well as confound incumbents, regulators, and others who do not understand market growth until it is too late. Those who train themselves to see exponential trends and systematically build strategies around those trends will see enormous returns and might even find themselves being called visionaries.
Episode 41. Simplicity
Entrepreneurs frequently make routine tasks more complicated than they need to be, creating Rube Goldberg structures for financing rounds, contracts, compensation structures, partnerships, tax structures, and software. The result is not only wasted time, but also redoing the project correctly later. Instead of spending hours of effort to find a shortcut to a 15 minute project, sometimes it pays just to do it quickly and do it right the first time, saving your precious time for mission critical activities.
Episode 40. Write It Down!
Entrepreneurs often delude themselves by viewing their experiences with hindsight: they could see all along the challenges and their overall performance was known and predicted. Just like gamblers, most entrepreneurs convince themselves they are winning players, despite losses. Record your predictions, make them known inside your company, and review them in the future rigorously. Focusing on your past predictions will make you better at making future decisions, will make you better at understanding reasons for failures and successes, and will make you more humble.
Episode 39. The “Hit By a Bus” Test
What would happen to your business if you or key personnel were unable to work in the business? Would it thrive or would it spiral into oblivion? You should make yourself less essential to your business as it scales, as that will increase your company’s value, give you freedom, and help you scale quicker. Create and document best practices and knowledge which is shared throughout your company. Also, create transition and estate plans, as you take entrepreneurial risk not only for yourself, but also your family and others who rely upon you. It is never too early to plan for the unexpected.
Episode 38. Four Quick CEO Lessons
Silicon Valley is filled with lurid stories of CEOs who were replaced by investors, but the truth is investors and boards rarely want to or in fact do replace CEOs. When they do, the truth is often quite shocking. Follow these simple rules and you will stay out of trouble. First, deliver bad news quickly and with no spin. Second, do not lie to your investors or board of directors. Third, do not steal, harass, or commit illegal acts. Finally, put your stockholders first. If you have the back of your investors, they will have yours.
Episode 37. Lagging and Leading Indicators
Most businesses rely upon lagging indicators of success, like activation rates, churn, revenue, missed shipments, and employee turnover. Many of these metrics can be manipulated for one-time hits or may be untethered to real value creation. Most importantly, lagging indicators reflect events in the past which cannot be changed. The best companies understand leading indicators which predict sustainable, replicable, scalable long-term value creation, which guide their ability to control their futures.
Episode 36. Autonomy
The best companies delegate enormous levels of responsibility to their employees. Far from letting the inmates running the asylum, employee autonomy flourishes when both the company and employee have clear goals and measurable results, when companies ditch the annual performance review and have regular check-ins on progress and roadblocks, and when constructive failure is tolerated, if not celebrated. Companies that promote autonomy avoid micromanagement, promote innovation, and create a culture of ownership, lowering turnover and attracting the best talent.
Episode 35. Align Your Teams
Although companies that align their departments across functions vastly outperform those that do not, most companies remain a collection of silos, depriving the companies of innovation, creativity, and the ability to grow as rapidly as possible. Effort must align in the same direction to achieve full effect. Many strong performers pull in opposite directions, hidden dependencies often exist among departments for achievement of critical objectives, and those who do not work together often impede others. In the end, companies, like sports teams, win or lose together.
Episode 34. Four Quick Lessons About Talent
This week’s Entrepreneur Minute covers four lessons about your most precious resource, your talent. First, talent follows a “Power Curve,” not a “Bell Curve,” meaning that your best performers often contribute more than 30 times average performers. Second, finding the best talent is paramount, so recruiting matters more than any other part of your process. Third, compensation should be highly skewed toward those creating value, but you need honest and valid measures of value to reward correctly. Finally, the best performers seek companies with a mission. If you do not combine a transformative purpose with a killer compensation system, your competitors will.
Episode 33. Test It!
Entrepreneurial teams spend inordinate hours arguing about things which can be answered with real data. The solution? Test it! See which feature, product, or version works better. Testing should be rapid, objective, focused, and qualitative as well as quantitative. Testing removes emotion and politics, drives creativity and enthusiasm, and helps companies find answers quickly. Because learning is exponential, rapid testing will give you an unconscionable advantage over your competitors.
Episode 32. Four Quick Growth Lessons
This week’s Entrepreneur Minute covers four quick growth lessons, based upon common mistakes entrepreneurs make. First, do not waste leads by driving prospects when you have nothing to sell. Never waste hot prospects, especially potential early adopters. Second, measure and improve conversion rates. Understand where you lose potential users on the path from acquisition to activation to revenue. Third, focus on retention. Measure and understand churn as well as engagement. Finally, extract maximum value from existing users. Where is your power curve and can you drive more users to your premium offerings? Drive your customers to become agents of viral growth.
Episode 31. Four Quick Fundraising Lessons
This week’s Entrepreneur Minute covers four quick lessons for fundraising. First, raise money like your future as an entrepreneur depends upon it. It does. Second, raise money sooner than you think you need to, and budget to achieve milestones well before you crash. Third, spend precious funds in your bank account like you will never raise another round of financing. Finally, when you fall behind, cut twice and deep and twice and fast as you think you need to.
Episode 30. Listen
One of the hardest problems for entrepreneurs is listening. You already know the answer and you want to prove to everyone you are right. But sometimes you are not right, or you miss bigger insights by not listening. The best entrepreneurs listen. They listen to investors and advisors for business insights and to avoid mistakes. They listen to their team and customers and understand what they are really being told. They listen to evidence and follow facts over their reality distortion fields. They read widely across disciplines to gain insights from all fields.
Episode 29. Beginner’s Mind
Although toxic arrogance makes for great Aaron Sorkin movies, it usually makes for lousy entrepreneurs. Instead, seek to have a “beginner’s mind” and approach your problem with eagerness, openness, and a lack of preconceptions. Josh Waitzkin explains in his book The Art of Learning how to combine a beginner’s mind with a growth mindset, resilience, and focus on quality. If you want to find true insights, you can aspire to the Zen Buddhist concept of Shoshin, or simply embrace what the comedian George Carlin describes as Vuja Dé: “The strange feeling that somehow none of this has ever happened before.”
Episode 28. Are You Succeeding?
I often ask early-stage entrepreneurs, “How do you know you are succeeding?” Most have vague or incomplete answers; some have not considered the question at all. First, what are you measuring at your stage of growth? Second, are you measuring something concrete, or that which feels good, but ultimately does not help you grow? Are you combining qualitative and quantitative measures and using real data? Third, are you measuring what correlates with success? If you can correctly understand leading indicators of your value creation, you have a way to see into and control your future.
Episode 27. Who Cares?
Many startup deals never occur because the right people at the other company do not care or are not involved early enough. Even when deals do occur, many fail later because you do not have a champion at the other company with the proper incentives, or those who must care about your project are not motivated to prioritize you.
Episode 26. Innovation as a Goal of Foreign Policy
U.S. foreign policy has historically defined the “national interest” narrowly. The “national interest” should include promoting global innovation and human progress as central values. Such a focus would enhance political and economic stability, human advancement, and international markets. Immediate reforms could be made in immigration, trade, tax, and cross-border investment. Given the crises facing the world, all countries should share these values.
Episode 25. Give Back
It is not enough simply to create extraordinary wealth for yourself and your investors. The best entrepreneurs give back to their communities. Because giving revenue often poses challenges for cash-strapped startups, entrepreneurs instead often devote their time, technology, and equity to worthy causes. Creating a culture that gives back is not merely a selfless act: companies that give create more cohesive workplace cultures and more can successfully recruit mission driven talent, who are often the star performers.
Episode 24. From Diligence to Strategy Planning
Most entrepreneurs — and too many investors — see diligence as a waste of time, and treat the process as a nuisance, carried out with perfunctory effort at best. The diligence process allows investors to understand the company’s strengths and weaknesses and to assess investment risk. The process of disclosing issues of relevance gives entrepreneurs the opportunity to flag and fix any lingering problems before they fester into crises. For both sides, diligence affords the parties a real opportunity to understand the entire picture of the company’s future and create a comprehensive strategic roadmap to maximize the likelihood of success.
Episode 23. See Opportunities, Not Problems
How do entrepreneurs come up with their ideas? We all experience frustrations in life, from illogical or nonfunctional systems to unmet needs and underpayment for the value we create. Entrepreneurs do not see those as problems, but as opportunities. They ask how they could solve problems better, what businesses should exist that do not, who would value their expertise, and how to exploit inefficiencies for themselves — and then test their assumptions rigorously to build a valuable business.
Episode 22. Act Like an Owner, Not an Employee
In startups, almost everyone owns stock, but few act like the owners they are, seizing the initiative needed to maximize the company’s value. Those in startups should own their areas, understand what actions will create value, get clearance, and then act. One need not be an entrepreneur to work in a startup, but everyone should be.
Episode 21. Misalignment of Investors
Are your investors all trying to achieve the same goals? Entrepreneurs rarely ensure that their investors are aligned with each other. Whether the reasons are business, structural, or economic, investors frequently have different agendas, interests, skills, and attitudes which can cause strife, and potentially paralysis, as you try to grow your company.
Episode 20. Time Based Vesting
Silicon Valley startups nearly universally use time based vesting of stock, usually over four years. A system based upon performance tied to creation of company value would make more sense than simply measuring “time served.” Because most startups will likely not stray too far from current vesting practices, what are some practical compromises which combine the best of both systems?
Episode 19. Some Startup Math
Entrepreneurs and investors alike sometimes struggle with basic financing math for startups. I present three common scenarios: computing post-money valuation ownership, understanding the dilutive effect of option pools in venture financings, and calculating the purchasing power of discounted convertible notes and the resulting liquidation preferences.
Episode 18. The Fundamental Theorem of Startup Investing
Many entrepreneurs and investors become lost in the wilderness about their goals following a financing round. Using the fundamental theorem will show you how to follow the North Star with a laser focus when you become lost and cannot answer questions about your milestones, metrics, team, use of proceeds, and need to pivot or persevere.
Episode 17. Your Financial Model Tells the Truth About Your Business Strategy
Entrepreneurs frequently ignore the importance of creating financial models and budgets, seeing it as a nuisance task or delegating it. Financials should incorporate specific assumptions about the factors that lead to the creation of value at all stages of the customer journey. Entrepreneurs should rigorously test and replace those assumptions with real data, making the model a living roadmap of the drivers of success. Ultimately, your financial model is the mathematical and economic expression of your business strategy. Are you writing fact or fiction?
Episode 16. Innovation for Social Problems
Tools pioneered and perfected for rapid growth in venture-backed startups also apply with full force to solving social problems. NGOs, governments, educational institutions, and non-profits can and must use the techniques of innovative entrepreneurship to maximize the effectiveness of their missions. And those who not only use the tools, but also create viable business models, can attract substantial capital to tackle the world’s most pressing problems.
Episode 15. Beware of Equity Predators
In the early stages of a company, everyone wants stock, often for services that are never delivered or for value never created. While entrepreneurs often agree to equity deals in the beginning because they lack cash, these deals add up quickly. Entrepreneurs need to measure value, drive achievement, and terminate non-performers, while also recognizing and rewarding outsized value creation.
Episode 14. Reform Stock Option Taxation
U.S. tax rules for stock options deprive startup employees of significant amounts of compensation. Options often expire before companies can go public. Exercising stock, to lock in capital gains rate, is frequently prohibitively expensive or results in tax punishment of the employee, instead of reward. Section 83(b) elections do nothing but set traps for the unwary. Tax policy should promote meaningful upside for the engine of talent that powers the innovation economy and I give three concrete proposals.
Episode 13. Founder Financial Distress
As exits take longer than ever before, startup entrepreneurs often must live on low salaries for a decade or more, awaiting the day their equity rewards their sacrifice. Founders must therefore manage not only their company’s limited budgets, but their own personal ones as well. As a result, financial distress among founders, though rarely discussed, is very real. And it often leads founders to take drastic actions, such as misusing company funds. I have asks for both entrepreneurs and their investors to avoid this largely ignored problem.
Episode 12. Build a Strong Board
Entrepreneurs often resist creating strong, independent boards for fear of losing control, but companies with the best boards outperform those without. You should pick a team with a diverse range of experiences who will disagree with you, but drive toward consensus. Ultimately, who do you want to face the myriad startups crises alongside you? Strong boards mentor and develop younger and less experienced CEOs, which ultimately promotes the cause of innovation.
Episode 11. Think Long Term with Investors
Entrepreneurs understandably want to fight about every term with early stage investors to gain the maximum advantage, which is often the wrong strategy. If you spend time on terms which do not matter or cross certain lines, you show your inflexibility, inexperience, and lack of judgement, which may cause some investors to walk away entirely. Because the relationship with your investor will often last longer than the average marriage, with many of the same ups and downs, you should focus on the long term relationship.
Episode 10. Pricing Early Stage Risk
Entrepreneurs frequently express frustration at the amount of ownership early stage investors take, not appreciating the realities venture funds face to survive and attract investors themselves. Like insurance, valuation of early stage companies without a history of financial performance is best understood as spreading the risk across a large pool of investment opportunities.
Episode 9. Leverage Your Resources
Startups have scarce resources, both in money and time. Successful ones maximize the return on both, usually through leverage. Startups can leverage infrastructure, content, labor, finances, and other assets. You can also create leverage by building platforms that permit other businesses to accelerate their growth, becoming the lever that creates wealth for you and them both.
Episode 8. Have a Strategic IP Program
Entrepreneurs create rich constellations of critical intellectual capital, including brands, inventions, content, and know how, but fail to and gain maximum value from that creation. Every startup needs a comprehensive strategic intellectual property program which not only evaluates and protects core intellectual assets, but also drives future innovation by mapping the commercial and competitive future of current and adjacent businesses. Sophisticated programs can create outsized value and drive the innovation efforts of all companies.
Episode 7. What Can You Release Now?
Many entrepreneurs want to create the perfect product with all the features complete. Unfortunately, this perfectionism often results in fatal delays getting to market. It is more important to focus on what minimum viable products you can release now to begin generating revenue, customer feedback, and proof points for future development and fundraising.
Episode 6. A Top Secret Form of Fundraising
Most entrepreneurs know about raising money from venture capitalists, angels, friends and family, and even from governments and strategics. However, there is a top secret form of fundraising known only to a select few Silicon Valley insiders. It is so secret, it is unknown to most entrepreneurs and many investors. Find out what it is in this week’s Entrepreneur Minute.
Episode 5. Are You Solving Problems?
Customers do not care about your solution; they care about their problem. Have you measured the underserved need? Do you know how your customers solve their problem today? Maybe they understand the problem and potential solutions better than you. Successful entrepreneurs solve the problems others face.
Episode 4. Are You Creating Value for the Right Company?
Successful businesses generate extraordinary value for their customers and users, whether by creating delight or solving a long-standing pain point. In this week’s episode, I want to remind entrepreneurs that their job is not just to create value for their customers, but to create value for themselves and their investors.
Episode 3. Stop Obsessing About Passion, Pitches, and Technology
I have a simple request of entrepreneurs: stop obsessing about passion, pitching, and your technology and focus instead on the actual fundamentals of your business. Investors know what really matters to creating a successful venture-backed business. Do you?
Episode 2. Product/Market Fit Is Just the Beginning
You have a product which has a great user interface. It solves a killer problem that your users feel viscerally and know they have the need to solve. They love it so much they are recommending it to their friends, and they cannot wait to pay for it. You have revenue, growth, and you’re scaling up. Your job’s over, right? Hardly.
Episode 1. Alexander Hamilton: Silicon Valley Icon
Lin-Manuel Miranda made Alexander Hamilton famous as a Hip-Hop Icon because he wrote his way out of poverty, but is he also a Silicon Valley Icon? Were Hamilton alive today, he would be where his tenacity, vision, innovative spirit, and bare knuckles zeal would be free to create without regard to class or geographic background. Today, he would be in Silicon Valley.
Free Sample of Weekly Virtual Office Hours
September 16, 2020
OFFICE HOURS: 3.103 Founders and Early Talent (57:04)
Some questions covered: Should I ask for “single trigger” vesting for a “change of control”? What do some sample startup bonus plans look like? What are the most common reasons CEOs are fired? Why does personal financial stress so frequently lead to CEOs being terminated? What steps should I take to fire my co-founder? How do I treat cash I have to put into my startup prior to receiving professional investment?
July 3, 2020
OFFICE HOURS: 1.101 Creating Innovative Companies (Part II: Lessons 9-15) (51:14)
Some questions covered: Can a founder’s agreement for all founders be dangerous if I have to fire my co-founder? How can I stop a copycat from copying my business model in another country? Can blockchain technology be applied to other problems aside from cryptocurrency and what are some of the risks of “smart contracts” created by computer algorithms?